We stand behind the exceptional
craftsmanship of our Sturmanskie timepieces

WARRANTY EVENTS

The warranty covers product defects caused by the manufacturer.

We undertake to eliminate, free of charge, any product defects that we are responsible for within 12 months from the date of purchase of the watch.

For warranty repair, your watch with the warranty card should be sent by mail to our service at 109147, Moscow, Marksistskaya St 34, building 8 — to determine a warranty claim.

If the service centre recognises the case as a warranty one, the shipment of your watch to Moscow and back will be free of charge for you.

WHO DETERMINES A WARRANTY EVENT

A warranty event is determined by an expert at our service centre.

The service centre accepts a defective watch and conducts a technical quality check over a period of 20 days to determine whether it is a factory defect or the client’s fault.

If the case is deemed a warranty event, the product will be repaired or replaced free of charge, or a full refund will be provided.