The warranty covers product defects caused by the
manufacturer;
We undertake to eliminate, free of charge, any product defects that we are responsible for within 12 months from the date of purchase of the watch.
For warranty repair, your watch should be sent by mail to our service location at 109147, Moscow, Marksistskaya St 34, building 8 to determine a warranty claim.
If the service center recognizes the incident as a warranty case, the return shipment of your watch to Moscow and back will be free of charge for you.
A warranty event is determined by an expert at one
of our maintenance centres.
The service centre accepts a defective watch and conducts a
technical quality check over a period of 20 days to determine whether
it is a factory defect or the client’s fault (warranty or non-warranty event).
If the case is deemed a warranty event, the product will be repaired or replaced free of charge, or a full refund will be provided.
